Refund Policy

Last updated: October 18, 2026

We want you to be happy with what you buy. Here's exactly how refunds work.

Digital guides (PDF downloads)

Our guides are digital files delivered instantly, so all sales are final once the file has been downloaded. However, we will fix the problem or give you a full refund if, within 14 days of purchase:

• your file is damaged or won't open,
• you never received your download link, or
• you were charged twice or charged the wrong amount.

Online courses

Courses are a one-time purchase with lifetime access. If you can't access a course you paid for, or you were charged in error, contact us within 14 days of purchase and we'll fix your access or refund you in full.

Home Fix Insight second opinions ($21.99)

If we can't give you an answer based on the description and photos you send, we'll refund your $21.99 in full. If we don't deliver your written answer within 24 hours of receiving your submission, you may request a full refund.

How to request a refund

Email us with your name, the email used at checkout and what you bought. Approved refunds go back to your original payment method; your bank or card provider may take 5–10 business days to show it.